JOIN OUR TEAM
Senior Resource Navigator
Senior Resource Navigator
CPO, Chief Programs Officer
Senior Resource Navigation is a fast-paced and very hands-on job requiring high-levels of nuanced people skills, creativity with a solutions-focus, and extreme flexibility as well as self-management by those who are comfortable in a wide variety of unconventional situations working with a very challenged population in scattered sites and in the field throughout the County of Riverside. Additionally, Resource Navigation requires a high level of detailed documentation and file work.
The Senior Resource Navigator, under the direction of the CPO, is responsible for providing direct support to the Navigators on case management and landlord engagement, particularly with the more difficult to engage cases, while also responsible for their own client caseload, providing client advocacy, benefit establishment, linkage to Mental Health/Substance Abuse services, linkage to stable housing and all other supportive services as needed. Navigators will provide individualized client support by helping each client develop a plan to address their barriers, increase their income, and maintain and sustain permanent housing. As part of the plan, the Senior Resource Navigator will identify each area in which clients will need assistance to accomplish the outlined goals and objectives (i.e. scheduling appointments, applying for public benefits, identifying subsidized housing, etc.) and the Navigator will take full responsibility for their clients’ success.
Provide direct support to the Lead Resource Navigator on difficult to engage clients and landlords, providing on the job training and education, accompanying the team in the office and field, guiding them through real-time case management scenarios.
Work alongside the CPO when needing support or providing support to the Housing Navigators and/or management team.
Conduct screening interviews, complete intake documentation, and coordinate move in and exit of all program participants.
Provide social service and housing case management and navigation services designed to assist clients and their families exit homelessness and move into permanent housing.
Coordinate and identify appropriate resources and mainstream benefits that lead to permanent housing options for clients, such as, subsidized housing Section 8, Shelter Plus Care, VASH, permanent supportive housing, affordable and market rate housing, and other housing opportunities.
Provide onsite case management services in the areas of independent living skills, employment linkage, cooking groups, house meetings, social events, benefits establishment, and other services as needed to assist in reaching case plan and treatment plan goals.
Provide guidance towards resources that help to increase participant income, including connecting them with our Workforce Development & Career services, Social Security resources, and other mainstream resources that may be available to them.
Perform comprehensive case management assessments and develop a plan of intervention that addresses need for housing, services, crisis intervention, and continuity of care planning and coordination.
Respond to referrals and client requests for case management assessment and intervention within required response time.
Encourage and promote an environment that is strength based to assist clients in meeting their individual goals.
Assist clients with housing applications, complete supportive and subsidized housing paperwork, survey rental market for affordable housing, and advocate for clients with prospective landlords.
Use of personal vehicle to travel to scattered sites throughout Riverside County and transport clients.
Work with, support, and help direct teams of volunteers giving direct support to your clients.
Drive the outreach vehicle and transport clients to appropriate services. Occasional personal vehicle use to transport clients may be necessary.
Provide Diversion assistance through Motivational Interviewing, Trauma Informed Care, and the cognitive approach in order to achieve self-sufficiency.
Log and maintain client engagements and outcomes accurately and on-time.
Generate client data for monthly reports.
Outreach and Relationship Management
Respond to and negotiate housing solutions with housing managers and landlords.
Mediate disputes between homeless persons and neighborhood residents.
Attend collaborative meetings.
Network with other agencies, coalitions, and local community meetings.
Actively participate in staff meetings and trainings.
Maintain client related data tracking systems, including case notes and complete HMIS entries with support of CPO.
Maintain an “On Call” status to respond to emergencies as assigned.
Other duties as assigned
Associate or Bachelor’s degree in Sociology, Psychology, Social Work or related field.
At least two years in related experience with case management services, housing, homeless and mentally ill populations.
Computer skills with proficiency in Microsoft Office, Excel and (preferably) Access. HMIS training a plus.
Extensive experiences working with individuals that are chronically homeless and/or homeless veterans.
Knowledge of Public Housing Authority and Housing subsidies is ideal (ie, Section 8, Shelter Plus Care, VASH).
Project a professional demeanor.
Demonstrated ability to work independently and as part of a team.
Strong written and verbal communication skills.
Must maintain and execute confidential information.
Highly motivated self-starter and ability to coordinate multiple projects/tasks simultaneously in a high-pressure environment.
Ability to work with diverse communities and exercise mature judgment.
Problem solving and conflict resolution skills.
A working knowledge and practice of Motivational Interviewing, Trauma Informed Care, and the cognitive approach to providing social services and development services.
A working knowledge of the “hidden rules” and motivating factors and dynamics of social class and generational poverty in America.
Employment eligibility verification.
Reliable personal (not public) transportation available at all times.
Updated tuberculosis test.
Successful completion of background screening.
Housing Navigators are often required to visit clients in non-conventional locations. Sometimes while carrying supplies and needed equipment. This may include…
Walking extensive distances
Walking on unlevelled terrain
Carrying up to 30lbs for extensive distances
Navigators are also required to work for many hours out of their vehicles making many stops throughout the day.
NOTE: This job description is not intended to be all-inclusive. Employee may perform other
related duties as negotiated to meet the ongoing needs of the organization.
Download and email application to firstname.lastname@example.org